Help

Check the backup email sent when you registered. Still stuck? Ask the school office to email us at hello@discoverbloom.co.uk — we can read your code back to you in a minute. Your class's progress is safe and stays exactly as it was.

Breathing and humming games need the microphone. On iPads, Safari can ask again from time to time — that's normal, just tap Allow. To stop it asking: open Safari's settings for this website and set Microphone to Allow.

Videos stream from Vimeo. If a video won't load, your school's internet filter may be blocking Vimeo — your IT contact can allow it. Games are unaffected either way.

After a long break, devices sometimes forget the code — nothing is lost. Just type it in again; your progress is saved for the class, not the device.

Each device remembers one class code. To swap it (a shared tablet, or the wrong code was typed): tap here to enter a different code, or tap the round class badge in the top corner and choose “Log out of this class”. Nothing is lost — the other class's progress stays safe on its own code.

Tell us on the Bloom support board — report a bug or suggest something, and vote on what other classes have raised. You can see when a fix is planned, in progress or done. The board is also in the round class badge menu in the top corner.

Open the support board, tap “Report a problem or suggest something” and tick “Just message us privately” — it goes straight to us, not the board. Or email hello@discoverbloom.co.uk. We'll get back to you the same school day where we can.